Talent shines, is inspired, and is nurtured through an ecosystem of talent leaders made up of managers, HR, and peers who every day aspire to become the best version of themselves
In this interview with Rossella Mitolo, Head of Talent Development at Leroy Merlin Italy, we explore the meaning of leadership today: from mistakes as opportunities for growth, to the role of technology, to the challenge of building development journeys that are both scalable and deeply personalized.
1. What’s a mistake that helped you grow in your leadership?
Misunderstanding aspiration, ambition, and motivation in growth journeys. In the past, I took for granted that what motivated me would also motivate others. In reality, each person has different drivers: for some it’s impact, for others stability, and for others the challenge. Effective leadership starts with deep listening, not projection. As my first leader, Cristian Marinelli, taught me: “Your Why is Your Way. No Why, no WAY.”
2. What makes a development journey effective today?
Today, a development journey is only effective if it delivers meaning, impact, and freedom. People want to know why they are learning something, how it connects to their professional evolution and personal values, and how much room they have to act. A truly effective approach starts from the individual — from self-awareness — not from standardized paths.
3. How can we design journeys that are both scalable and personalized?
This is a key HR challenge. The answer for Leroy Merlin Italy is a structured framework based on strategic skills: we build a common foundation starting from the skills to be strengthened (leadership, strategic vision, innovation, continuous improvement, personal and team development, etc.) and then create individual development plans by offering methods that can be customized according to ambition, context, and role. Technology, our skills development team, internal and external mentors and coaches, managers, and HRBPs help us maintain scalability without losing authenticity.
4. What role does technology play in making development more tailored and accessible?
A huge one, if well guided. Digital platforms for training, coaching and mentoring, feedback, assessment, and development allow us to deliver content and learning journeys in a continuous and adaptive way. But the real value comes when technology enhances human connection.
5. What’s the difference between growing talent and recognizing potential?
Recognizing potential means detecting embryonic, not-yet-fully-emerged signals: self-confidence, self-awareness, openness to feedback, continuous learning, team spirit, the ability to create a talent ecosystem, decision-making, and impact on results.
Growing talent, instead, takes time, courage, rigor, and passion. It’s a mutual commitment. One of our core beliefs at Leroy Merlin Italy is that potential blooms when the ecosystem is fertile. The leader’s job is to prepare that ground — like a good gardener.
6. How can you create an environment where people want and are able to express their potential?
It takes three ingredients: trust, space, and recognition. People must feel safe to try, fail, learn, and contribute. They need space to explore with autonomy and responsibility. And they need their value to be seen, encouraged, and appreciated.
7. What’s one belief about people development we should let go of?
The belief that development is only about training courses or formal evaluations. In reality, people grow every day, each at their own pace and in their own way, especially outside “official” paths. We need to learn to identify, recognize, and value even the small, daily developments: a courageous choice, a well-delivered feedback, a meeting led with empathy. Learning is not an event; it’s a continuous, collective movement.
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